Refund Policy

Refund Policy

 
1. General Policy

At Napoleon Bakery & Cafe, all sales are final unless otherwise stated in this policy.

2. Custom & Special Orders

• Custom cakes, catering, and pre-orders are non-refundable once the order is confirmed or production has begun

• Changes or cancellations must be requested at least [48–72 hours] in advance

• Deposits (if required) are non-refundable
   

3. Order Issues (Quality or Errors)
If there is an issue with your order (incorrect item or quality concern):

• You must notify us within 24 hours of pickup or delivery

• Proof (photo + receipt) may be required

• Approved resolutions may include:

  • Replacement of the item

  • Store credit

  • Partial refund (at our discretion)

We do not guarantee refunds in all cases.

4. Pickup & Responsibility

• Customers are responsible for checking orders at pickup

• Once the order leaves our premises, we are not responsible for damage, mishandling, or storage issues
   

5. Delivery Orders

• We are not responsible for delays, damages, or errors caused by third-party delivery services

• Any delivery-related issues must be addressed with the delivery provider directly

6. Cancellations

• Standard orders: Cancellation requests must be made at least [24 hours] in advance

• Custom orders: Subject to the terms outlined in Section 2

• Late cancellations are not eligible for refunds

7. Non-Refundable Situations
We do not offer refunds for:

• Change of mind after purchase

• Failure to pick up an order

• Incorrect information provided by the customer

• Minor design or decoration variations

• Allergic reactions (see allergen disclaimer)

8. Payment Processing
All refunds, if approved, will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

9. Policy Updates
We reserve the right to modify this policy at any time. Updates will be posted on this page.

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